Typical Tasks
Give advice on sightseeing and shopping.
Resolve any problems with itineraries, service, or accommodations.
Attend to special needs of tour participants.
Arrange for tour or expedition details such as accommodations, transportation, equipment, and the availability of medical personnel.
Evaluate services received on the tour, and report findings to tour organizers.
A day in the life
What kind of work is this?
Social
Working with people
Enterprising
Business based Work
Conventional
Organized, Procedural Work
What personality traits do you need to succeed?
Concern for Others
Dependability
Attention to Detail
Cooperation
Stress Tolerance
Social Orientation
What key skills are needed for this job?
Service Orientation
Speaking
Active Listening
Social Perceptiveness
Coordination
Persuasion
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Common Activities
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Communicating with People Outside the Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Identifying Objects, Actions, and Events
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
